CineFold Desktop Support

Answers to the most common questions. If yours isn't here, email support@cinefold.ai.

• Buy the license on the Desktop page — no account needed beforehand. We email your license key with a one-click sign-in link; the key is also shown on your account page.
• Download the installer for your computer from the Desktop page (Mac: choose Apple Silicon or Intel).
• Install and open CineFold Desktop, then sign in with your account as described below. Signing in and activation need an internet connection.

• Open the app and sign in with your account (Google, Apple, Microsoft or an email link). If the app doesn't open by itself afterwards, type the 8-character code shown in the browser.
• If you bought the license with the same email address, Pro turns on automatically.
• If you bought it with a different email address, open My account → Link a license.
• From CineFold 1.1.4, API keys, projects and the license are kept separately for each account on the computer. Signing out hides your data from the next person; tick Also delete my data on this computer to remove your API keys and local projects as well.

If you'd rather use your license key: from CineFold 1.1.4, sign in first, then Settings → License → paste your license key → Activate. Earlier versions activate with the key without signing in.

The Windows version is in beta and its installer isn't digitally signed yet, so Windows SmartScreen may warn you when you run it. This is expected for new, unsigned apps — the installer is downloaded only from our own servers, and you can compare its SHA-256 checksum with the one on the Desktop page.

• Run the downloaded installer (CineFold Desktop setup .exe).
• If you see "Windows protected your PC", click More info.
• Click Run anyway, then follow the installer.
• Open CineFold Desktop from the Start menu and sign in (see Getting started).

Requires Windows 10 or later (64-bit). A digitally signed installer is coming soon; after that, this warning won't appear.

One license works on up to 2 computers at a time. If you see a "device limit reached" message, open your account page, remove a computer you no longer use from the device list, then sign in or activate again.

From CineFold 1.1.3 you don't need the key: sign in to the app with the email you bought with and Pro turns on automatically. The key is also listed on your account page. We also emailed it when you bought. If you can't sign in or can't find it, write to us from the email address you used to buy.

The app checks your license online from time to time. Cloud generation needs an internet connection; the editor and local tools (ComfyUI, Ollama) work offline. Files you already created are on your computer and stay available. If the license can't be verified for an extended period, the app may pause generation until it can connect again. After you sign in, the app also works without internet for 30 days; then it asks you to sign in again once you're online.

CineFold Desktop works with AI providers you connect with your own accounts, in Settings → API Center. Your keys stay on your computer, encrypted by your operating system, and are never sent to us. Each provider bills or limits usage on your own account — check their pricing and free allowances before you start.

fal.ai (recommended) — the widest choice of image, video and audio models. Create an account at fal.ai, add credit, create an API key in your fal.ai dashboard and paste it into the API Center.

Cloudflare Workers AI (free to start) — AI images with your own free Cloudflare account, no credit card. Follow the in-app “Start free” guide, or these steps:

• Sign in at dash.cloudflare.com (free account) and click the Search bar.
• Type “api tokens” and click “Account API tokens”.
• Click “Create Token”.
• Name it (e.g. “CineFold”), click “View all templates” and choose “Workers AI”.
• Click “Review token”, then “Create Token”.
• Copy the Account ID and the API Token (it's shown only once) and keep them private.
• In CineFold: Settings → API Center → Cloudflare Workers AI → paste both → Save → Test. Or follow the in-app “Start free” guide.

About 90 images a day with FLUX.2 klein 4B or about 170 with Flux Schnell on Cloudflare's free allowance, which may change. Free images have a small watermark and are up to 1024 px; Pro removes it. With Pro, FLUX.2 klein 4B also takes up to 4 reference images in Image, Shots and Studio.

Google AI Studio (free Gemini) — for the AI Editor, the Assistant and the Studio agent. When Google is connected, the agent uses Gemini Flash by default; you can pick another model (Claude, Cloudflare Llama…) in the provider menu at the top right. Create a free API key in Google AI Studio and paste it into the API Center. Google's free tier has usage limits and may change.

Remove the old computer from your device list in your account page (or just use one of your free slots), install the app on the new computer and sign in the same way (see Getting started). Your generated files are stored on the old computer, so copy them over if you want them.

• "License not found" — check the key for typos and that you copied all of it.
• "This license is no longer active" — the license was refunded, disputed or revoked. Contact us if you think this is a mistake.
• "This device has been deactivated" — it was removed from your device list; activate it again if you have a free slot.
• "Sign in first." — shown when you activate a key while signed out (CineFold 1.1.4 and later). Sign in with your account, then activate.
• Can't reach the server — check your connection and try again in a few minutes.
• Generation fails — check that the API key of the provider you chose is valid and that your account there has enough balance or quota.

Still stuck? Email support@cinefold.ai with your app version, operating system and what you were doing. Never include API keys or your password.